Welcome to My Curriculum Vitae and Story Behind It

Over the years, my experience and education have helped me develop key skills that support my career and enhance my performance in any professional setting. My strongest skill is customer service, honed through banking, where I learned to communicate clearly, listen carefully, and resolve customer issues with patience and respect. I also gained strong communication skills by interacting daily with customers, colleagues, and supervisors. I possess solid operational skills, including cash handling, ATM balancing, clearing, and ledger reconciliation, all requiring accuracy, responsibility, and attention to detail. I prioritise careful and honest work, understanding trust is vital in banking. Leadership is another core strength. As an Officer in Charge, I supervised staff, trained new hires, and motivated my team, gaining skills in guiding others, conflict resolution, and fostering a positive work environment. I am also adept at time management and multitasking, essential for meeti...

My professional experience constitutes the most significant aspect of my career journey. Through diverse roles in the banking sector, I have cultivated qualities such as responsibility, discipline, teamwork, and leadership. I commenced my career in 2010 as a Banking Assistant at DFCC Bank. In this capacity, I managed customer service interactions, counter transactions, cash and cheque processing, and ATM reconciliation. Interacting with customers daily underscored the importance of excellent service and effective communication within the banking industry. Following gaining substantial experience, I was promoted to the position of Pawning Officer in 2015. This role demanded technical expertise and meticulous judgment. My responsibilities included gold assaying, managing pawning transactions, overseeing redemptions and interest payments, and monitoring overdue accounts. Additionally, I supported promotional initiatives aimed at expanding the pawning portfolio. This role significantly...

Education has always been a vital part of my life and career. Each stage of my learning has contributed to my personal and professional growth, preparing me for the responsibilities I hold today. I earned my GCE Ordinary Level in 2005 and GCE Advanced Level in 2009 in biology. Although I did not pursue a career in science, this background instilled discipline, logical thinking, and the ability to study diligently and consistently. When I entered the banking sector, I realised that experience alone was insufficient. I needed formal knowledge to advance. Consequently, I completed a Diploma in Banking and Finance at the Institute of Bankers of Sri Lanka. This qualification deepened my understanding of banking systems, customer service, credit, finance, and risk management. Becoming an Associate Member of IBSL was a proud milestone. My learning journey continued as I aspired to take on leadership and management roles. I enrolled in an MBA programme at London Metropolitan University, ...

My name is Hiranthi Nilusha Kalansooriya, and this blog reflects my CV and professional journey. I share my education, work experience, and learning experiences that shaped my career. I started in banking in 2010 as a Banking Assistant at DFCC Bank, building skills in customer service, counter operations, cash handling, and teamwork. Working with customers taught me communication, patience, and responsibility. In 2015, I was promoted to Pawning Officer, gaining experience in gold assaying, pawning transactions, redemptions, and the management of overdue accounts. I also supported promotional activities, improving decision-making and attention to detail. In 2018, I became the Officer in Charge at DFCC Bank, responsible for transactions, cash and ATM balancing, clearing operations, staff supervision, and ensuring branch efficiency. Leading a team developed my leadership, motivation, and accountability. Alongside work, I focused on learning, earning a Diploma in Banking and Finance ...